Warehouse analogy for managing a backlog

An out of control backlog is a drain on a team: work gets lost, time’s wasted, everyone's anxious, and morale drops as it never seems to stop growing. The problem with the accepted practices of backlog management is that they require a lot of overhead to keep things organized. Here are a few simple rules I took from my time working in warehouses that will help keep your backlog under control with less work.

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Unarticulated user needs

I came across an interview with Microsoft’s CEO Satya Nadella. He described one of their purposes as a company to meet the “unarticulated needs” of their users. This was a phrase I’d never heard in a design context before and it caught my attention.

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Back to writing with a fountain pen

Having a pen you love is one of those small pleasures you can enjoy every day. After using a rollerball for the last few years, I decided to try a fountain pen again. I didn’t ever found them good for daily use until trying this new one.

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PersonalMark Rabo
Optimize for no regrets

This idea that you can achieve anything if you work hard enough is bad. Not only is it wrong, but it puts the focus on the outcome, when happiness comes from the attempt. The way to be happy is to live in a way that you have no regrets.

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Mark Rabo